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Technical Support Availability
Available 24 hrs/day 7 days/week, 365 days/year
support@r-stream.com
727.209.0233
727.499.7388 Fax
Standard Support
8:30 to 8:00 Eastern Time
- Support for all issues and all products: POS, R-Books, R-Tunes,...
- Installations and Initial Setup
Emergency Support
24 Hours a Day Every Day
- Support for POS and Credit Card Products.
- if you can not process sales or credit transaction.
- $39 per incident charge for non-emergency support issues.
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Support Policies
Support Subscriptions
A Support Subscription is available for purchase. This support agreement covers the products purchased from R-Stream,
detailed below. Contact the Sales Dept. for more
information.
Version Support
The following software is available for Tech Support:
- RS-POS - All Versions
- RS-POS Credit Card - All Versions
- R-Books - All Versions
- R-Tunes - All Versions
- R-Cam - All Versions
- R-DVR - All Versions
Hardware Support
Hardware listed below is available for Tech Support, if purchased from R-Stream:
- All POS Hardware including: keyboard, MSR, display pole, printers...
- Network Hardware: Routers, Switches
- Surveillance Equipment: DVR, Cameras
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